Frequently Asked Questions
Everything you need to know about your REP performance gear.
What is the standard shipping timeframe for orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental US.
What is your return policy for fitness equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that return shipping costs for heavy equipment may apply.
Do you offer a warranty on your strength training gear?
Yes, we stand by our quality. Most of our racks and bars come with a limited lifetime warranty, while smaller accessories are covered for 12 months against manufacturing defects.
How can I track my delivery?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and offer flexible financing options through Affirm for larger equipment purchases.
Are your weight plates sold in pairs or individually?
Most of our bumper plates and iron plates are sold in pairs, while specialty items like single kettlebells or heavy dumbbells are sold individually. Check the product description for specific details.